28 Lab Exercise: Reflective Analysis (Conflict and Bullying)
LAB EXERCISE: REFLECTIVE ANALYSIS (CONFLICT AND BULLYING)
OBJECTIVES
For this lab exercise you will:
- Embrace the personal work to address incivility and bullying in the healthcare workplace.
- Embrace a willingness to critique own conflict style in terms of strengths and weaknesses.
- Display the motivation to improve professional strategies to address conflict.
INSTRUCTIONS
Part I.
- TAKE THE QUIZ on conflict style that is provided by your instructor (see sample assessment in REFERENCES).
- TAKE THE QUIZ on bullying and incivility that is provided by your instructor (see sample assessment in REFERENCES).
- REVIEW AND REFLECT on the meaning of the assessment results concerning your conflict style and your incivility score.
- WRITE answers to the following questions as they relate to one of the assessments.
- What about the quiz result surprised you?
- What did you learn about your conflict style and/or incivility score?
- How does this new learning about yourself and/or communication connect with past/present experiences?
Part II.
- IDENTIFY areas of professional development concerning your communication skill and/or communication style.
- REVIEW the information provided here concerning SMART Goals.
- SMART stands for:
- Specific (simple, sensible, significant)
- Measurable (meaningful, motivating)
- Achievable (agreed, attainable)
- Relevant (reasonable, realistic, resourced, results-based)
- Time bound (time-based, time limited, time/cost Limited, timely, time-sensitive).
- EXAMPLE SMART goals:An example SMART goal has all of the S-M-A-R-T components. Here are 2 examples:
-
- STUDENT Goal – By April 23, 20XX (by graduation), increase (my) knowledge of effective patient education concerning nutrition as demonstrated by certificate from a module; and reading relevant materials; and developing my own mock patient education handout that includes meal planning calendar and a food diary.
- PATIENT Goal – By February 14, 20XX, increase knowledge of self-care concerning nutrition and the intake of liquids as demonstrated by 2-week food and activity diary that is shared with primary care provider at the February 14, 20XX outpatient appointment.
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3. WRITE 1-2 SMART goals concerning your communication for interprofessional practice.
- How will you apply this new learning to your healthcare profession-related practice and/or your role as an interprofessional team member (WRITE a SMART goal)?
RUBRIC – SMART Goal(s) for Conflict and Bullying
| POINTS | CRITERIA |
| 0-10 | SMART goal(s) is/are written as one sentence. |
| 0-2 | SMART goal(s) is/are specific. |
| 0-2 | SMART goal(s) is/are measurable. |
| 0-2 | SMART goal(s) is/are achievable. |
| 0-2 | SMART goal(s) is/are relevant. |
| 0-2 | SMART goal(s) is/are time-bound. |
REFERENCE(S)
Clark, C. M. (2017). Clark Workplace Civility Index. In Clark, C. M. Creating and sustaining civility in nursing education (2nd ed.). Indianapolis, IN: Sigma Theta Tau International Publishing.
Kilmann Diagnostics. (2009). Take the Thomas-Killmann Conflict Mode Instrument (TKI). Retrieved December 5, 2022 from, https://kilmanndiagnostics.com/
Merrihew, M. (2017, August 4). The importance of setting SMART goals. Retrieved August 02, 2022, from https://www.hydratemarketing.com/
Psycho Tests. (2022). Conflict mode questionnaire. Retrieved October 15, 2022, from https://psycho-tests.com/