28 Lab Exercise: Reflective Analysis (Conflict and Bullying)



For this lab exercise you will:

  1. Embrace the personal work to address incivility and bullying in the healthcare workplace.
  2. Embrace a willingness to critique own conflict style in terms of strengths and weaknesses.
  3. Display the motivation to improve professional strategies to address conflict.


Part I.

  1. TAKE THE QUIZ on conflict style that is provided by your instructor (see sample assessment in REFERENCES).
  2. TAKE THE QUIZ on bullying and incivility that is provided by your instructor (see sample assessment in REFERENCES).
  3. REVIEW AND REFLECT on the meaning of the assessment results concerning your conflict style and your incivility score.
  4. WRITE answers to the following questions as they relate to one of the assessments.
  • What about the quiz result surprised you?



  • What did you learn about your conflict style and/or incivility score?



  • How does this new learning about yourself and/or communication connect with past/present experiences?




Part II.

  1. IDENTIFY areas of professional development concerning your communication skill and/or communication style.
  2. REVIEW the information provided here concerning SMART Goals.
  3. SMART stands for:
    • Specific (simple, sensible, significant)
    • Measurable (meaningful, motivating)
    • Achievable (agreed, attainable)
    • Relevant (reasonable, realistic, resourced, results-based)
    • Time bound (time-based, time limited, time/cost Limited, timely, time-sensitive).
  4. EXAMPLE SMART goals:An example SMART goal has all of the S-M-A-R-T components.  Here are 2 examples:
      • STUDENT Goal – By April 23, 20XX (by graduation), increase (my) knowledge of effective patient education concerning nutrition as demonstrated by certificate from a module; and reading relevant materials; and developing my own mock patient education handout that includes meal planning calendar and a food diary.
      • PATIENT Goal – By February 14, 20XX, increase knowledge of self-care concerning nutrition and the intake of liquids as demonstrated by 2-week food and activity diary that is shared with primary care provider at the February 14, 20XX outpatient appointment.

3. WRITE 1-2 SMART goals concerning your communication for interprofessional practice.

  • How will you apply this new learning to your healthcare profession-related practice and/or your role as an interprofessional team member (WRITE a SMART goal)?


RUBRIC – SMART Goal(s) for Conflict and Bullying

0-10 SMART goal(s) is/are written as one sentence.
0-2 SMART goal(s) is/are specific.
0-2 SMART goal(s) is/are measurable.
0-2 SMART goal(s) is/are achievable.
0-2 SMART goal(s) is/are relevant.
0-2 SMART goal(s) is/are time-bound.



Clark, C. M.  (2017).  Clark Workplace Civility Index.  In Clark, C. M. Creating and sustaining civility in nursing education (2nd ed.).  Indianapolis, IN:  Sigma Theta Tau International Publishing.

Kilmann Diagnostics.  (2009).  Take the Thomas-Killmann Conflict Mode Instrument (TKI).  Retrieved December 5, 2022 from, https://kilmanndiagnostics.com/

Merrihew, M.  (2017, August 4).  The importance of setting SMART goals.  Retrieved August 02, 2022, from https://www.hydratemarketing.com/

Psycho Tests.  (2022).  Conflict mode questionnaire.  Retrieved October 15, 2022, from https://psycho-tests.com/


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Interprofessional Education Lab Manual And Workbook Copyright © by Geraldine Terry is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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