13 Communication – Seven Steps

  • Prepare
  • Establish (patient perspective)
  • Determine (patient/family preferences)
  • Deliver (information)
  • Respond (emotion)
  • Establish (plan, goals)

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Reference Notes for Palliative Care Consultation Copyright © 2018 by Robert F. Johnson MD, MEd is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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